Guest Relations Team Leader – Guest Experience & Service Leadership Partner InterContinental Residences Dubai Business Bay
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Key skills for this role
About the Role
InterContinental Residences Dubai Business Bay is seeking a Guest Relations Team Leader to support the delivery of exceptional guest experiences, lead daily guest relations operations, and contribute to the success of the Front Office team.
Key Skills for This Role
Responsibilities
- Welcome guests and provide personalised service throughout their stay
- Build strong guest relationships and anticipate individual needs
- Recognise VIPs, long stay guests, repeat visitors, and special occasions
- Ensure guest requests are handled promptly and professionally
- Create memorable moments that enhance guest satisfaction and loyalty
- Lead daily Guest Relations operations during assigned shifts
- Support onboarding, coaching, and development of Guest Relations colleagues
- Provide guidance and assistance to team members during operational challenges
- Promote teamwork, accountability, and service excellence
- Act as a role model for professional conduct and guest engagement
- Coordinate guest relations activities and ensure smooth daily operations
- Monitor guest feedback and identify opportunities for service improvement
Requirements
- Hospitality related qualification preferred
- 3–5 years of experience in Guest Relations, Front Office, or Guest Experience operations
- Previous Team Leader, Senior Guest Relations, or Supervisory experience preferred
- Experience within luxury hotels, resorts, branded residences, or premium hospitality environments
- Working knowledge of Opera PMS or similar property management systems
- GCC/UAE hospitality experience preferred
- Outstanding communication and relationship building skills
- Strong leadership and coaching abilities
- Passion for delivering exceptional guest experiences
- Professional, confident, and approachable personality
- Excellent problem solving and decision making skills
- Ability to perform effectively in a fast paced luxury hospitality environment
Full Job Posting
Role Overview
- At InterContinental Residences Dubai Business Bay, we are seeking a Guest Relations Team Leader to support the delivery of exceptional guest experiences while leading daily guest relations operations and contributing to the success of the Front Office team.
- This role is designed for a confident, service driven hospitality professional who combines leadership, operational excellence, and genuine care for guests.
- As a Guest Relations Team Leader, you will act as a key point of contact for guests while supporting the Assistant Front Office Manager in driving service quality, guest satisfaction, and team performance.
Your Day to Day
- Welcome guests and provide personalised service throughout their stay
- Build strong guest relationships and anticipate individual needs
- Recognise VIPs, long stay guests, repeat visitors, and special occasions
- Ensure guest requests are handled promptly and professionally
- Create memorable moments that enhance guest satisfaction and loyalty
- Lead daily Guest Relations operations during assigned shifts
- Support onboarding, coaching, and development of Guest Relations colleagues
- Provide guidance and assistance to team members during operational challenges
- Promote teamwork, accountability, and service excellence
- Act as a role model for professional conduct and guest engagement
- Coordinate guest relations activities and ensure smooth daily operations
- Monitor guest feedback and identify opportunities for service improvement
What We Need From You
- Hospitality related qualification preferred
- 3–5 years of experience in Guest Relations, Front Office, or Guest Experience operations
- Previous Team Leader, Senior Guest Relations, or Supervisory experience preferred
- Experience within luxury hotels, resorts, branded residences, or premium hospitality environments
- Working knowledge of Opera PMS or similar property management systems
- GCC/UAE hospitality experience preferred
- Outstanding communication and relationship building skills
- Strong leadership and coaching abilities
- Passion for delivering exceptional guest experiences
- Professional, confident, and approachable personality
- Excellent problem solving and decision making skills
- Ability to perform effectively in a fast paced luxury hospitality environment
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