Guest Relations Officer - Hiring UAE National
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Key skills for this role
About the Role
TASC Outsourcing seeks a Guest Relations Officer in Abu Dhabi to welcome guests, handle inquiries, and coordinate with departments. Requires 2-5 years of experience in hospitality or customer service.
Key Skills for This Role
Responsibilities
- Welcome and assist guests in a professional and friendly manner
- Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution
- Build positive relationships with guests and provide personalized service
- Coordinate with housekeeping, operations, maintenance, and other departments to ensure guest needs are met
- Handle guest check in/check out processes (where applicable)
- Maintain accurate guest records and update relevant systems
- Assist in VIP guest handling, special requests, and event coordination
- Monitor guest feedback and recommend service improvements
- Ensure compliance with company policies, service standards, and health & safety regulations
- Prepare daily reports and maintain documentation related to guest interactions
Requirements
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
- 2–5 years of experience in Guest Relations, Customer Service, Front Office, or Hospitality
- Experience in hotels, resorts, leisure attractions, healthcare, or premium customer service environments preferred
Full Job Posting
Key Responsibilities
- Welcome and assist guests in a professional and friendly manner.
- Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution.
- Build positive relationships with guests and provide personalized service.
- Coordinate with housekeeping, operations, maintenance, and other departments to ensure guest needs are met.
- Handle guest check in/check out processes (where applicable).
- Maintain accurate guest records and update relevant systems.
- Assist in VIP guest handling, special requests, and event coordination.
- Monitor guest feedback and recommend service improvements.
- Ensure compliance with company policies, service standards, and health & safety regulations.
- Prepare daily reports and maintain documentation related to guest interactions.
Qualifications & Experience
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- 2–5 years of experience in Guest Relations, Customer Service, Front Office, or Hospitality.
- Experience in hotels, resorts, leisure attractions, healthcare, or premium customer service environments is preferred.
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