Guest Relations Officer
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Key skills for this role
About the Role
Boo Boo Laand is seeking a Guest Relations Executive to deliver exceptional guest experiences at their family entertainment venue in Dubai. The role involves engaging with guests, resolving concerns, managing online reviews, and supporting service excellence.
Key Skills for This Role
Responsibilities
- Welcome and assist guests throughout the venue in a friendly and professional manner
- Conduct regular floor walks to engage with families, answer questions, and provide support
- Encourage satisfied guests to leave reviews on platforms such as Google and TripAdvisor
- Monitor and respond to online reviews professionally and promptly
- Handle guest complaints with empathy, professionalism, and a solution focused approach
- Prepare regular reports highlighting guest feedback trends and improvement opportunities
Requirements
- Experience in guest relations or customer service
- Excellent communication and interpersonal skills
- Ability to handle complaints with empathy and professionalism
Full Job Posting
Position Summary
- The Guest Relations Executive is responsible for delivering an exceptional guest experience by engaging with guests, resolving concerns, collecting feedback, managing online reviews, and supporting service excellence initiatives.
- This role should ensure every family enjoys a memorable and magical experience at Boo Boo Laand.
Key Responsibilities
- Welcome and assist guests throughout the venue in a friendly and professional manner.
- Conduct regular floor walks to engage with families, answer questions, and provide support.
- Ensure a smooth guest journey across all touchpoints, including reception, attractions, birthday parties, and events.
- Create positive and memorable experiences that encourage repeat visits.
- Encourage satisfied guests to leave reviews on platforms such as Google and TripAdvisor.
- Meet review collection targets and maintain records of guest feedback.
- Monitor and respond to online reviews professionally and promptly.
- Follow up on guest concerns and coordinate service recovery when required.
- Collect guest feedback through conversations and surveys.
- Maintain records of compliments, complaints, and suggestions.
- Prepare regular reports highlighting guest feedback trends and improvement opportunities.
- Handle guest complaints with empathy, professionalism, and a solution focused approach.
Pay
- AED 7,000 AED 8,000 per month
Work Location
- In person
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