Guest Relations Officer
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Key skills for this role
About the Role
TASC Outsourcing is hiring a Customer Service Representative for a 6-month contract in Abu Dhabi. The role involves acting as the primary customer contact, handling queries and complaints, ensuring satisfaction, and tracking KPIs.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for customers
- Handle customer queries, complaints, and escalations efficiently
- Ensure timely resolution of issues while maintaining service quality
- Monitor customer satisfaction levels and take corrective actions
- Collect customer feedback and share insights with relevant teams
- Maintain accurate records of customer interactions
- Track KPIs such as CSAT, response time, and resolution time
Requirements
- Immediate joiners only
Full Job Posting
Role Overview
- Role Customer Service Representative
- Contract 6 Months
- Salary 3500 AED
- Immediate Joiners only
Key Responsibilities
- Customer Experience & Engagement: Act as the primary point of contact for customers; Ensure a positive and seamless customer journey; Proactively engage with customers to understand their needs
- Issue Resolution & Support: Handle customer queries, complaints, and escalations efficiently; Ensure timely resolution; Coordinate with internal teams
- Customer Retention & Satisfaction: Monitor satisfaction levels; Build strong relationships; Identify at risk customers
- Feedback & Improvement: Collect feedback; Recommend process improvements
- Reporting & Tracking: Maintain accurate records; Track KPIs such as CSAT, response time, resolution time
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