Guest Relations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within t.
Key Skills for This Role
Responsibilities
- Support all property operations ensuring high hospitality and service
- Manage flow of questions and direct guests within the lobby
- Track and resolve service issues
- Supervise and manage front desk employees
- Conduct property tours for energy conservation compliance
Requirements
- Experience in guest services or front desk operations
- Leadership and supervisory skills
- Ability to handle complaints and resolve conflicts
Full Job Posting
Job Summary
- Supports all property operations, ensuring that the highest levels of hospitality and service are provided.
- Manages the flow of questions and directs guests within the lobby.
- Supports the tracking and resolution of service issues.
Core Work Activities
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees.
- Understanding employee positions well enough to perform duties in employees' absence.
- Manages day to day operations, ensuring quality, standards and meeting customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts.
- Assists with energy conservation efforts by monitoring compliance during property tours.
- Supports implementation of customer recognition/service program.
- Supports regular inspection tours of entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
- Maintains strong working relationship with all departments to support property operations and goals.
- Communicates any variations to established norms to appropriate department in a timely manner.
- Participates as needed in investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Hostess
Jeddah, KSA
Marriott International is seeking a Hostess to greet and seat guests in dining rooms. The role requires maintaining cleanliness, assisting with seating arrangements, and ensuring guest satisfaction. Ideal candidates have
Sales Manager
Jeddah, KSA
Responsible for managing sales opportunities, ensuring timely service delivery, and building long-term customer relationships to achieve sales goals.
Manager Front Desk
Saudi Arabia, KSA
Marriott International seeks an entry-level management professional to lead front office daily shift requirements, including Bell/Door Staff, Switchboard, and Guest Services. The role ensures guest and employee satisfact
Audio Visual Technician
Saudi Arabia, KSA
POSITION SUMMARY Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Oversee the set-up of AV equipment in banquet and mee...
Hostess
Riyadh, KSA
Marriott International is seeking a Hostess to greet and seat guests in dining rooms. The role requires maintaining cleanliness, assisting with seating arrangements, and ensuring guest satisfaction. Ideal candidates have
Manager Front of the House
Saudi Arabia, KSA
JOB SUMMARY Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front...
Food & Beverage Supervisor
Jeddah, KSA
Ensure team collaboration for optimal service, manage staff grooming, conduct inventories, monitor dining areas, and maintain safety standards while fostering positive relations...
Lobby Ambassador
Jeddah, KSA
Respond to guest needs, maintain room cleanliness, provide lifestyle services, and ensure adherence to safety policies while supporting team goals.