Guest Relations Manager
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Key skills for this role
About the Role
Silversea is seeking a Guest Relations Manager for shipboard employment. Requires 2-3 years of shipboard experience in a similar position in a 5-star luxury establishment. You will provide high-quality guest services, supervise front office operations, and train reception team members.
Key Skills for This Role
Responsibilities
- Provide guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing
- Ensure all guest requests, enquiries and complaints are responded to immediately and followed up efficiently
- Maintain high level of communication and feedback with Hotel Director and other departments
- Coordinate, organize and supervise the front office operation
- Display full knowledge of ship facilities, ports of call and services
- Organize and lead training sessions for reception team members
Requirements
- Preferably 2 3 years shipboard experience in a similar position in an international 5 star luxury establishment
- Excellent fluent English (verbal and written)
- Conversational in an additional language (German, French, Spanish, Mandarin)
- Good working knowledge of Microsoft applications, Fidelio and hotel operating systems
- Proactive approach to problem solving
- Sensitivity to cultural differences and ability to work in diverse cultural contexts
- Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse workforce
Full Job Posting
Qualifications
- SHIPBOARD Employment.
- Preferably 2 3 years shipboard experience in similar position in international 5 star luxury establishment.
- Excellent fluent English (verbal and written).
- Conversational in additional language (German, French, Spanish, Mandarin).
- Good working knowledge of Microsoft applications, Fidelio and hotel operating systems.
- Proactive approach to problem solving.
- Sensitivity to cultural differences.
- Strong interpersonal skills and ability to lead, motivate and develop culturally diverse workforce.
Duties and Responsibilities
- Provides guests with highest quality guest services.
- Ensures all guest requests, enquiries and complaints are responded to immediately.
- Maintains high level of communication and feedback with Hotel Director and other departments.
- Coordinates, organizes and supervises front office operation.
- Displays full knowledge of ship facilities, ports of call and services.
- Organizes and leads training sessions for reception team members.
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