Fleet Butler Experience Manager
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Key skills for this role
About the Role
Silversea seeks a Fleet Butler Experience Manager to elevate and advance Butler service standards fleet-wide. The role involves driving consistency in refined, personalized service delivery, strengthening Butler teams' professional identity, and delivering training.
Key Skills for This Role
Responsibilities
- Elevates and advances Butler service standards fleet wide
- Drives consistency in refined, intuitive, and highly personalized service delivery
- Strengthens the professional identity, confidence, and capability of Butler teams
- Ensure consistent delivery of highly personalized, anticipatory, and professional service
- Provide clear, constructive, and actionable feedback to individuals and teams
- Deliver workshops, onboarding support, masterclasses, and service refresh sessions
Requirements
- Minimum 3 years of experience as front of house managerial/operational experience in a 4/5* luxury hotel, cruise line or hospitality industry related field preferred
- Ability to travel extensively throughout the fleet and to self manage workload and productivity levels to ensure maximum output through remote supervision
- Ability to conduct training sessions at all levels including one on ones and large groups
- Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment
- Excellent fluent English (verbal and written)
Full Job Posting
Qualifications
- Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred.
- Ability to travel extensively throughout the fleet and to self manage workload and productivity levels to ensure maximum output through remote supervision.
- Ability to conduct training sessions at all levels including one on ones and large groups.
- Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment.
- Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members.
Duties and Responsibilities
- Elevates and advances Butler service standards fleet wide.
- Drives consistency in refined, intuitive, and highly personalized service delivery.
- Strengthens the professional identity, confidence, and capability of Butler teams.
- Ensure consistent delivery of highly personalized, anticipatory, and professional service.
- Provide clear, constructive, and actionable feedback to individuals and teams.
- Deliver workshops, onboarding support, masterclasses, and service refresh sessions.
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