Guest Relations Manager
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Key skills for this role
About the Role
African Genomics Datahub is seeking a part-time, hybrid Guest Relations Manager in Abu Dhabi. The role involves managing guest interactions, coordinating meeting logistics, handling inquiries, maintaining guest records, and supporting events.
Key Skills for This Role
Responsibilities
- Manage day to day guest interactions, including welcoming visitors and coordinating meeting logistics
- Handle inquiries via email, phone, and in person
- Provide clear information about the organization’s services and facilities
- Proactively address guest needs and concerns
- Maintain guest records and oversee bookings for events and visits
- Collaborate with internal teams to support workshops, delegations, and stakeholder meetings
- Monitor guest feedback and support continuous improvement of service standards
- Help train team members on best practices in guest experience and communication
Requirements
- Strong guest facing skills, including Guest Relations and Customer Service
- Excellent Communication abilities, including clear verbal and written communication
- Demonstrated commitment to Customer Satisfaction
- Experience in Training or coaching team members on service standards
- Previous experience in hospitality, front office, events, or stakeholder relations
- Strong organizational and time management skills
- Comfort with basic office software and communication tools; experience with CRM or visitor management systems is an advantage
- Ability to work on site in Abu Dhabi and remotely as needed
Full Job Posting
Role Description
- The Guest Relations Manager is a part time, hybrid role based in Abu Dhabi, with a mix of on site responsibilities and some work from home flexibility. This role manages day to day guest interactions, including welcoming visitors, coordinating meeting logistics, and ensuring a professional and inclu
Responsibilities
- Manage day to day guest interactions, including welcoming visitors, coordinating meeting logistics, and ensuring a professional and inclusive experience for all guests and partners.
- Handle inquiries via email, phone, and in person, provide clear information about the organization’s services and facilities, and proactively address guest needs and concerns.
- Maintain guest records, oversee bookings for events and visits, and collaborate with internal teams to support workshops, delegations, and stakeholder meetings.
- Monitor guest feedback, supporting continuous improvement of service standards, and help train team members on best practices in guest experience and communication.
Qualifications
- Strong guest facing skills, including Guest Relations and Customer Service, with a focus on creating a welcoming and professional environment.
- Excellent Communication abilities, including clear verbal and written communication and the capacity to interact with diverse stakeholders.
- Demonstrated commitment to Customer Satisfaction, including handling inquiries, resolving issues, and following up on feedback.
- Experience in Training or coaching team members on service standards, communication, and guest experience processes.
- Previous experience in hospitality, front office, events, or stakeholder relations, ideally in a scientific, academic, or technology focused environment.
- Strong organizational and time management skills, with the ability to manage schedules, bookings, and multiple guest requests simultaneously.
- Comfort with basic office software and communication tools; experience with CRM or visitor management systems is an advantage.
- Ability to work on site in Abu Dhabi and remotely as needed, with a professional, inclusive, and culturally sensitive approach to all guests.
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