naukri
Guest Relations Executive
OliOli
Dubai, UAE
Mid
Onsite
1 weeks ago
SalesCustomer ServiceCommunicationCRMBooking SystemsUpselling
Free
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SalesCustomer ServiceCommunication
About the Role
Responsible for managing guest inquiries, converting sales, and maintaining CRM, requiring excellent communication, sales skills, and a passion for working with children.
Key Skills for This Role
SalesCustomer ServiceCommunicationCRMBooking SystemsUpselling
Responsibilities
- Respond to guest enquiries, requests, concerns, and complaints across phone, email, WhatsApp, and other communication channels
- Own the full inquiry to booking journey: follow up, quote, and close
- Maintain daily and weekly targets for conversion and response times
- Upsell, when appropriate, by informing customers of additional activations, services, and packages
- Coordinate closely with the sales team at both OliOli and Hoppi to ensure smooth handovers and accurate availability
- Keep CRM/booking system updated with accurate guest and booking information
- Escalate complex or high value inquiries appropriately
- Confidently communicate the OliOli and Hoppi experience, products, services, and policies
- Provide support to customers who may need to amend or cancel a reservation
- Take ownership of guest concerns and complaints, ensuring they are resolved promptly or escalated
Requirements
- Ability to work weekends and public holidays
- Excellent communication skills
- Prior experience in a call centre, reservations, or telesales role
- A natural closer comfortable asking for the sale and handling objections
- Energetic, warm phone presence
- Organized enough to manage multiple inquiries and follow ups
- Basic comfort with CRM/booking software (or fast learner)
- Self starter and self motivated
- Interest and enthusiasm for working with children and families
- Ability to work with diverse staff and visitors
Full Job Posting
WHO WE ARE
- OliOli (means joy in the Hawaiian language) is a multiple award winning contemporary children's museum.
- Founded by a group of parents who are passionate about open ended non judgmental play, OliOli entails 8 interactive galleries comprising over 45 hands on exhibits.
- The awesome team at OliOli comes from over 12 countries including United States, Latvia, India, Philippines, South Africa, Brazil, Switzerland, Cameroon, Sri Lanka, Colombia, and Egypt.
NOTE FROM OUR FOUNDERS
- We are young parents who have been blessed to follow our dream.
- Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed.
- We aim to see joy on children's faces.
WHAT THIS ROLE IS ALL ABOUT
- You will be the first point of contact for all inbound sales inquiries (calls, WhatsApp, email) across both of our venues OliOli and Hoppi.
- You will work closely with the sales teams across venues to convert inquiries into bookings.
- You should have a strong sales and go getter mindset than a purely administrative one.
WHAT WE'LL TRUST YOU WITH
- Respond to guest enquiries, requests, concerns, and complaints across phone, email, WhatsApp, and other communication channels with warmth, professionalism, and a solutions focused approach.
- Own the full inquiry to booking journey: follow up, quote, and close.
- Maintain the daily and weekly targets for conversion and response times.
- Upsell, when appropriate, by informing customers of additional activations, services, and packages.
- Coordinate closely with the sales team at both OliOli and Hoppi to ensure smooth handovers, accurate availability and help meet revenue targets set by the company.
- Keep CRM/booking system updated with accurate guest and booking information.
- Escalate complex or high value inquiries appropriately.
- Confidently communicate the OliOli and Hoppi experience, products, services, and policies to help guests make informed decisions and enjoy an exceptional visit.
- Provide support to customers who may need to amend or cancel a reservation.
- Take ownership of guest concerns and complaints, ensuring they are resolved promptly or escalated to the appropriate team while keeping guests informed throughout.
- Collaborate with Operations, Guest Engagement, Café, and other internal teams to ensure guest requests and special requirements are communicated and fulfilled wherever possible.
- Maintain a thorough understanding of all experiences, events, memberships, promotions, and policies to confidently advise guests and recommend the most suitable options.
WHAT YOU'LL NEED TO BRING TO THE TABLE
- Ability to work weekends and public holidays.
- Excellent communication skills.
- Arabic language proficiency is a plus.
- Prior experience in a call centre, reservations, or telesales role.
- A natural closer comfortable asking for the sale and handling objections, not just answering questions.
- Energetic, warm phone presence.
- Comfortable working weekends and peak periods.
- Organized enough to manage multiple inquiries and follow ups without dropping leads.
- Basic comfort with CRM/booking software (or fast learner).
- Self starter and self motivated; thrives working in a team oriented and collaborative environment.
- Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
- Interest and enthusiasm for working with children and families.
WHAT ELSE IS IN IT FOR YOU
- Internal growth and development opportunities
- Diverse and welcoming team
- Employee Discounts for OliOli products (camps, birthday parties, etc.)
- F&B perks at La Petite Treehouse (discounts, monthly free meal, etc.)
- Regular team socials and outings
- Employee referral program
- Recognition and rewards program (redeemable for gift vouchers, etc.)
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