Guest Relations Agent
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Key skills for this role
About the Role
Rixos Premium Dubai JBR is seeking a Guest Relations Agent to ensure maximum guest satisfaction through personal recognition and prompt service. Responsibilities include greeting VIPs, handling complaints, and coordinating with concierge.
Key Skills for This Role
Responsibilities
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations
- Prepare compendiums prior guest arrival and check into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter Hotel sales and in house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
Requirements
- Degree from School for Tourism & Hotel Management
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
- Strong written and verbal communication skills in English
- Additional foreign language is preferred (Russian, Turkish, Arabic)
- Ability to develop rapport with colleagues and management staff
- Ability to work cohesively with co workers as part of a multi cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Full Job Posting
Company Description
- We are far more than a worldwide leader in hospitality.
- We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.
- At Ennismore, we are committed to supporting your growth and learning every day.
- Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards.
Salaries And Benefits
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
Key Roles & Responsibilities
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations
- Prepare compendiums prior guest arrival and check into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter Hotel sales and in house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Additional foreign language is preferred ( Russian, Turkish, Arabic).
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co workers as part of a multi cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Qualifications
- Degree from School for Tourism & Hotel Management
Experience
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
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