Guest Relations Agent
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Key skills for this role
About the Role
St. Regis in Doha seeks a Guest Relations Agent to deliver exceptional guest experiences. The role involves check-in/out, addressing requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Give guests a smooth check in and check out experience
- Deliver a wide range of services to guide guests through their entire stay
- Process operational needs, address guest requests, complete reports
- Share highlights of the local area
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended time and lift up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
- Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Critical Success Factors
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, personal appearance, and communications.
- Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Equal Opportunity Employer
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About St. Regis
- Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
- Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service.
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