Guest Relations Agent at InterContinental Dubai Marina Hotels & Residences
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Key skills for this role
About the Role
InterContinental Dubai Marina Hotel & Residences is hiring a Guest Relations Agent to deliver warm hospitality, escort guests, handle requests, and maintain guest profiles. Requires at least 1 year experience in a luxury hotel and knowledge of Opera PMS.
Key Skills for This Role
Responsibilities
- Deliver sincere sense of welcome and hospitality to all guests passing through the lobby
- Escort guests to the rooms respecting hotel policy and procedures
- Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints
- Ensure that all customers’ queries, special requests and complaints are handled in a polite, efficient manner
- Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS
Requirements
- At least 1 year experience in a similar role within a luxury hotel
- Knowledge of Opera PMS
- Fluent in English; German and French speaking candidates are preferred
- Ability to work different shifts including weekends and holidays
Full Job Posting
Overview
- InterContinental Dubai Marina Hotel & Residences is seeking a Guest Relations Agent.
Your role will include but not be limited to
- Deliver sincere sense of welcome and hospitality to all guests passing through the lobby.
- Escort guests to the rooms respecting hotel policy and procedures.
- Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints to give special recognition and follow up.
- Ensure that all customers’ queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.
- Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS, as well as regular guest history log.
- Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.
Ideally, you'll have some or all the following qualifications and experience
- At least 1 year experience in a similar role within a luxury hotel.
- A team player and have strong verbal and written communication skills.
- Knowledge of Opera PMS.
- Fluent in English; German and French speaking candidates are preferred.
- Ability to work different shifts including weekends and holidays.
What you can expect from us
- Competitive salary.
- Impressive room discounts.
- Some of the best training in the industry.
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