Guest Relations Agent at InterContinental Dubai Marina Hotels & Residences
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Key skills for this role
About the Role
InterContinental Dubai Marina seeks a Guest Relations Agent to deliver warm hospitality and personalized service to luxury hotel guests. The role involves escorting guests, handling inquiries and complaints, and maintaining guest profiles.
Key Skills for This Role
Responsibilities
- Deliver sincere sense of welcome and hospitality to all guests passing through the lobby
- Escort guests to the rooms respecting hotel policy and procedures
- Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests
- Handle customer queries, special requests and complaints in a polite, efficient manner
- Update all Guest Profiles with preferences and maintain efficient database in PMS
- Ensure high recognition of IHG Rewards Club and Ambassador Members for optimal survey scores
Requirements
- At least 1 year experience in a similar role within a luxury hotel
- Strong verbal and written communication skills
- Knowledge of Opera PMS
- Fluent in English
- Ability to work different shifts including weekends and holidays
Full Job Posting
About the Role
- InterContinental Dubai Marina Hotel & Residences is seeking a Guest Relations Agent to deliver warm and sophisticated experiences for luxury travelers.
Your Role
- Deliver sincere sense of welcome and hospitality to all guests passing through the lobby.
- Escort guests to the rooms respecting hotel policy and procedures.
- Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints.
- Ensure that all customers’ queries, special requests and complaints are handled in a polite, efficient manner.
- Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS.
- Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey.
Qualifications and Experience
- At least 1 year experience in a similar role within a luxury hotel.
- A team player and have strong verbal and written communication skills.
- Knowledge of Opera PMS.
- Fluent in English; German and French speaking candidates are preferred.
- Ability to work different shifts including weekends and holidays.
What You Can Expect From Us
- Competitive salary.
- Wide range of benefits including impressive room discounts.
- Some of the best training in the industry.
About IHG Hotels & Resorts
- IHG Hotels & Resorts provides equal employment opportunities and promotes a culture of trust, support, and acceptance.
- IHG is committed to supporting wellbeing in health, lifestyle, and workplace.
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