Guest Relations Agent
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Key skills for this role
About the Role
Rixos Hotels is seeking a Guest Relations Agent to provide personalized, courteous service to guests. The role involves greeting, escorting, and bidding farewell to guests, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Provide efficient, personalized, courteous and punctual service to guests
- Practice up selling techniques
- Greet, escort, and bid farewell to guests according to hotel standards
- Ensure each guest leaves the property fully satisfied and with the wish to return
Requirements
- Must be thoroughly familiar with all Rixos corporate and local Operational Standards
- Ability to greet, escort, and bid farewell to guests in a friendly and caring manner
Full Job Posting
Job Description
- Under the guidance and supervision of the Guest Relations Supervisor and/or the Assistant Guest Relations Manager and/or the Guest Relations Manager and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteou
Key Responsibilities
- Provide efficient, personalized, courteous and punctual service
- Practice up selling techniques
- Work with a team spirit
- Ensure each guest leaves fully satisfied
Qualifications
- Must be thoroughly familiar with all Rixos corporate and local Operational Standards and ensure they are followed
- Responsible for greeting, escorting and bidding farewell to our guests in a friendly and caring manner according to our hotel standards
Company Description
- Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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