Guest Relation Officer (3 Months Contract)
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Key skills for this role
About the Role
TASC Outsourcing is hiring a Guest Relation Officer for a 3-month contract in Dubai. The role involves welcoming guests, handling inquiries and complaints, coordinating with departments, and ensuring a positive guest experience.
Key Skills for This Role
Responsibilities
- Welcome guests warmly and ensure a professional first impression
- Assist guests with inquiries, reservations, check ins, and other service requests
- Handle guest complaints promptly and resolve issues efficiently
- Coordinate with housekeeping, front office, food & beverage, maintenance, and other departments
- Monitor guest satisfaction and collect feedback to improve service quality
- Recognize VIP guests and ensure personalized services are provided
- Maintain accurate records of guest requests, preferences, complaints, and resolutions
- Promote hotel or facility services, amenities, events, and special offers
- Ensure the reception and guest areas remain presentable and welcoming
Requirements
- Experience in guest relations or hospitality is preferred
- Strong customer service and communication skills
- Ability to handle complaints and resolve issues efficiently
- Ability to coordinate with multiple departments
Full Job Posting
Job Overview
- Job Title: Guest Relation Officer (3 Months Contract)
- Type: Contract
- Contract Duration: 3 months only
- Salary: 4500
- Work Location: Dubai
Key Responsibilities
- Welcome guests warmly and ensure a professional first impression.
- Assist guests with inquiries, reservations, check ins, and other service requests.
- Handle guest complaints promptly and resolve issues efficiently while maintaining a positive guest experience.
- Coordinate with housekeeping, front office, food & beverage, maintenance, and other departments to fulfill guest needs.
- Monitor guest satisfaction and collect feedback to improve service quality.
- Recognize VIP guests and ensure personalized services are provided.
- Maintain accurate records of guest requests, preferences, complaints, and resolutions.
- Promote hotel or facility services, amenities, events, and special offers.
- Ensure the reception and guest areas remain presentable and welcoming.
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