Guest Relation Agent
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Key skills for this role
About the Role
The Guest Relations Agent at Rixos Premium Saadiyat Island delivers outstanding guest service from check-in to check-out. This role involves greeting guests, handling inquiries, coordinating with departments, and anticipating guest needs.
Key Skills for This Role
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor
- Assist with check in and check out procedures efficiently and accurately
- Handle guest requests, inquiries, and complaints in a timely and courteous manner
- Provide information on hotel facilities, services, and local attractions
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities)
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction
- Maintain updated knowledge of hotel policies, promotions, and room availability
- Record guest feedback and contribute to improving guest satisfaction scores
- Anticipate guest needs and offer proactive assistance
- Promote hotel services, facilities, and upgrades when appropriate
Requirements
- Minimum 2 years of experience in a customer facing role, preferably in hospitality or front office
- Excellent communication and interpersonal skills
- Friendly, empathetic, and service oriented personality
- Proficient in using hotel management software and Microsoft Office
- Ability to multitask and remain calm under pressure
- Fluent in English and Russian language (additional languages are a plus)
- Flexibility to work shifts, weekends, and holidays as needed
Full Job Posting
Job Description
- The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check in to check out.
- This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist with check in and check out procedures efficiently and accurately.
- Handle guest requests, inquiries, and complaints in a timely and courteous manner.
- Provide information on hotel facilities, services, and local attractions.
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Maintain updated knowledge of hotel policies, promotions, and room availability.
- Record guest feedback and contribute to improving guest satisfaction scores.
- Anticipate guest needs and offer proactive assistance.
- Promote hotel services, facilities, and upgrades when appropriate.
Qualifications
- Minimum 2 years of experience in a customer facing role, preferably in hospitality or front office.
- Excellent communication and interpersonal skills.
- Friendly, empathetic, and service oriented personality.
- Proficient in using hotel management software and Microsoft Office.
- Ability to multitask and remain calm under pressure.
- Fluent in English and Russian language (additional languages are a plus).
- Flexibility to work shifts, weekends, and holidays as needed.
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