Guest Experience Supervisor
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Key skills for this role
About the Role
Le Méridien Hotels & Resorts in Dubai seeks a Guest Experience Supervisor to oversee front desk operations, process check-ins, handle payments, and assist with training. Candidates need at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verify identity, form of payment, assign room, and activate room keys
- Open accurate accounts for each guest according to their requirements
- Obtain payment before delivering room keys and verify or adjust billing
- Complete cashier reports and closing reports
- Provide directions and information to guests about hotel and destinations
- Assist management in training, evaluating, counseling, motivating, and coaching employees
Requirements
- High school diploma or equivalent GED
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Overview
- Process all guest check ins, verify identity, form of payment, assign room, and deliver/activate room keys.
- Open accurate accounts for each guest according to their requirements.
Responsibilities
- Enter Marriott Rewards program information.
- Ensure rates match market guidelines and document exceptions.
- Obtain payment before delivering room keys and verify or adjust billing.
- Collect and review daily reports, records, and incident lists.
- Complete cashier reports and closing reports.
- Provide directions and information to guests about destinations and hotel.
- Respond to guest requests by contacting appropriate personnel if necessary.
- Follow up to ensure requests are handled.
- Process all payment methods, vouchers, disbursements, and expenses.
- Balance and deliver receipts.
- Compute and secure cash at start and end of shift.
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
Requirements
- High school diploma or equivalent GED.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
- No license or certification required.
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