Guest Experience Supervisor
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Key skills for this role
About the Role
Le Méridien Hotels & Resorts in Dubai seeks a Guest Experience Supervisor to handle guest check-in/out, payments, and inquiries. The role requires at least 1 year of related work experience and supervisory experience.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verify identity, payment method, and room assignment
- Set up guest accounts at arrival according to their requirements
- Enter Marriott Rewards program information
- Ensure rates match market prices and document exceptions
- Obtain payment before issuing room key, verify and adjust billing
- Compile and verify daily reports/occupancy lists
- Complete cashier and closing reports
- Assist management in training, evaluating, and motivating employees
Requirements
- High school diploma or GED equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Job Overview
- Process all guest check ins, verify identity, payment method, room assignment, key distribution and activation.
- Set up guest accounts at arrival according to their requirements.
- Enter Marriott Rewards program information.
Responsibilities
- Ensure rates match market prices and document exceptions.
- Obtain payment before issuing room key, verify and adjust billing.
- Compile and verify daily reports/occupancy lists.
- Complete cashier and closing reports.
- Inform and direct guests, respond to guest requests.
- Process all types of payments, vouchers, refunds, and charges.
- Balance and deposit revenues, perform cash counts.
- Assist management in training, evaluating, and motivating employees.
Qualifications
- High school diploma or GED equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
- No license or certification required.
Benefits
- Equal opportunity employer.
- Commitment to diversity and inclusion.
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