Guest Experience Supervisor

About Rosewood Doha

Associate Experience

• The employer offers a competitive salary and benefits package.
• Associate accommodation is provided in locations in Lusail and the Pearl.
• Associates receive a birthday day off.
• The employer provides personalized development plans and continuous learning opportunities.

Leadership

• Supervise the daily operation of the Guest Relations and Butler teams.
• Lead daily briefings and shift handovers.
• Coordinate task allocation and lobby coverage.
• Ensure staffing levels and shift coverage are appropriate.
• Support scheduling and annual leave planning.
• Coach associates and mentor new associates.
• Maintain grooming standards and team engagement.
• Act as the first point of escalation for operational challenges.

Guest Experience

• Welcome VIP, repeat, and long-stay guests.
• Ensure arrivals are fully prepared and personalized.
• Verify guest preferences in Opera.
• Ensure amenities and room setups are completed before arrival.
• Monitor Butler itineraries and Guest Relations assignments.
• Follow up on guest requests and recover service failures.

Butler Operations

• Supervise daily Butler operations.
• Coach Butlers on anticipation and personalization.
• Review Butler task completion and communication with departments.

Quality and Standards

• Monitor compliance with Forbes, LQA, and Rosewood standards.
• Perform quality inspections of VIP arrivals and public areas.
• Review guest feedback and ensure service glitches are followed through.
• Drive consistency across all shifts.

Training and Communication

• Conduct departmental training sessions.
• Support training plans and mandatory training compliance.
• Develop future supervisors through coaching.
• Ensure communication across operational departments.
• Participate in operational meetings and maintain accurate handovers.
• Communicate SOP updates.

Administration and Performance

• Monitor Opera profile completion and preference capture.
• Review traces and departmental reports and ensure SOP compliance.
• Conduct performance observations and support appraisals and probation reviews.
• Coach underperforming associates and recognize high performers.
• Promote upselling and hotel outlet utilization.
• Monitor amenity usage and productivity.

Standard Responsibilities

• Comply with Rosewood policies and act as a Brand Ambassador.
• Maintain confidentiality and comply with health and safety procedures.
• Maintain high standards of personal presentation and grooming.
• Perform additional duties as assigned.

Employment

• The position is full-time.
• The source does not specify a salary cadence or amount.