Guest Experience Expert (Saudi)
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Key skills for this role
About the Role
Four Points by Sheraton in Riyadh is seeking a Guest Experience Expert to deliver memorable guest experiences through check-in/check-out, guest requests, and local area guidance. The role requires a high school diploma, no prior experience, and physical ability to stand, walk, lift up to 50 lbs.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences
- Address guest requests and complete reports
- Share highlights of the local area with guests
- Assist with loading/unloading vehicles and transporting luggage
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 50 pounds unassisted and 100 pounds with assistance
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Key Responsibilities
- Processing operational needs
- Addressing guest requests
- Completing reports
- Sharing highlights of the local area
- Assisting guests with loading/unloading vehicles and transporting luggage
Critical Success Factors
- Creating a safe work place
- Following company policies and procedures
- Maintaining confidentiality
- Protecting company assets
- Upholding quality standards
- Ensuring professional uniform, personal appearance, and communications
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Physical Requirements
- Stand, sit, or walk for an extended time
- Move through narrow, confined, or elevated spaces
- Move up and down stairs and/or service ramps
- Move, lift, carry, push, pull, and place objects weighing ≤50 lbs without assistance and ≤100 lbs with assistance
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
About Four Points by Sheraton
- Where timeless classics are woven with modern details
- Where business meets pleasure
- Where even when travelers are global, they can experience the local
- We provide exactly what guests need in an uncomplicated way
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