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Guest Experience Expert
Le Méridien Hotels & Resorts
Makkah, KSA
Full-time
Entry
Onsite
Discovered Today
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Location
Kudai Road, Makkah, Saudi Arabia, Saudi Arabia, 21955VIEW ON MAP
Full Time
Located Remotely?
Non-Management
Nuestro trabajo no consiste solo en que el registro de entrada o salida del huésped sea fluida.
Además de eso, se trata de construir una experiencia que sea única y memorable para el huésped.
Nuestros Expertos en experiencias de los huéspedes toman la iniciativa para ofrecer una amplia gama de servicios que guíen a nuestros huéspedes en su estadía.
Se sienten empoderados para estar en movimiento y hacer lo que hay que hacer en cada momento.
Ya estén realizando tareas operativas, ocupándose de solicitudes de los huéspedes, completando informes o comentando eventos y lugares destacados del área local, los Expertos en la experiencia del huésped consiguen que esas transacciones sean parte de la experiencia del huésped.
Al margen de cuál sea su puesto, hay una serie de cosas fundamentales para el éxito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compañía, respetar la confidencialidad, proteger los activos de la compañía, mantener los estándares de calidad y asegurarse de que su uniforme, apariencia personal y comunicación sea profesional. Los Expertos en la experiencia del huésped están siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 10 libras sin ayuda). Es fundamental que los Expertos en la experiencia del huésped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los huéspedes estén satisfechos y el hotel funcione.
Aptitudes Deseables
Educación:Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General
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