Guest Experience Expert(Front Desk Agent)
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is hiring a Guest Experience Expert to provide memorable check-in/check-out experiences and assist guests throughout their stay. The role requires a high school diploma, no prior experience, and involves standing, walking, and lifting up to 10 pounds.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences for guests
- Address guest requests and complete reports
- Share highlights of the local area with guests
- Maintain confidentiality and protect company assets
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended time
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Critical Success Factors
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, personal appearance, and communications.
- Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
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