Guest Experience Expert(Front Desk Agent)
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Key skills for this role
About the Role
St. Regis is hiring a Guest Experience Expert to deliver memorable guest experiences through check-in, check-out, and a wide range of services. The role involves processing operational needs, addressing guest requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Process guest check in and check out smoothly
- Address guest requests and operational needs
- Complete reports and share local area highlights
- Maintain confidentiality and protect company assets
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area.
Critical Success Factors
- Creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards.
- Ensuring uniform, personal appearance, and communications are professional.
- Ability to stand, sit, or walk for an extended time and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About St. Regis
- Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
- Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests.
- In joining St. Regis, you join a portfolio of brands with Marriott International.
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