Guest Experience Agent/ Telephone Operator (Arabic Speaker)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
EDITION Hotels is seeking a Guest Experience Agent / Telephone Operator to join their team in Dubai. The role involves handling guest calls, operating the telephone switchboard, and ensuring exceptional guest service.
Key Skills for This Role
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns
- Operate telephone switchboard station
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls
- Advise guest of any messages received
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
- Receive, record, and relay messages accurately, completely, and legibly
- Activate/deactivate guest room message lights as appropriate
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line
- Test communications equipment to ensure it works properly
- Respond to special requests from guests with unique needs
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Arabic speaker preferred
Full Job Posting
Position Summary
- Answer, record, log, and process all guest calls, requests, questions, or concerns.
- Operate telephone switchboard station.
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls.
- Advise guest of any messages received.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Receive, record, and relay messages accurately, completely, and legibly.
- Activate/deactivate guest room message lights as appropriate.
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.
- Test communications equipment to ensure it works properly.
- Respond to special requests from guests with unique needs.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About EDITION Hotels
- EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world class luxury hotel, and the global reach of Marriott International.
- EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm.
- We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EDITION
Food & Beverage Superviosr - The Jeddah EDITION
Jiddah, KSA
The Jeddah EDITION seeks a Food & Beverage Supervisor to lead team service, ensure guest satisfaction, and oversee daily operations. Candidates need at least 2 years of related experience and 1 year of supervisory experi
Food Services Supervisor
Jiddah, KSA
EDITION in Jeddah seeks a Food Services Supervisor to oversee staff, ensure guest satisfaction, and manage dining operations. Requires 2 years of related experience and 1 year supervisory experience in a hospitality sett
Lifestyle Attendant
Jiddah, KSA
EDITION seeks a Lifestyle Attendant to provide exceptional guest services in Jeddah. Responsibilities include responding to guest requests, replenishing supplies, delivering amenities, and offering lifestyle services suc
Hostess - The Jeddah EDITION
Jiddah, KSA
EDITION seeks a Hostess to greet and seat guests at The Jeddah EDITION. Responsibilities include managing seating, maintaining cleanliness, and ensuring guest satisfaction. No prior experience required; high school diplo
Host/Hostess
Jiddah, KSA
EDITION is seeking a Host/Hostess to greet and seat guests in a luxury hotel dining environment. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior experie
Lobby Ambassador - The Jeddah EDITION
Jiddah, KSA
The Jeddah EDITION is seeking a Lobby Ambassador to provide exceptional guest services, including room preparation, amenity delivery, and lifestyle services. The role requires a professional appearance and the ability to
University Intern-MEA
Abu Dhabi, UAE
EDITION Hotels is offering a hotel internship program for current university students to gain hands-on experience in hotel operations. Interns will immerse in Marriott's culture and business, working in various hotel dep
University Intern-MEA
Abu Dhabi, UAE
EDITION Hotels is seeking a university intern to join their hotel internship program in Abu Dhabi. Interns will gain hands-on experience in hotel operations across various departments, learning from industry leaders. The
Food & Beverage Superviosr - The Jeddah EDITION
Jiddah, KSA
Food Services Supervisor
Jiddah, KSA
Lifestyle Attendant
Jiddah, KSA
Hostess - The Jeddah EDITION
Jiddah, KSA
Host/Hostess
Jiddah, KSA
Lobby Ambassador - The Jeddah EDITION
Jiddah, KSA
University Intern-MEA
Abu Dhabi, UAE
University Intern-MEA
Abu Dhabi, UAE