Guest Experience Agent
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Key skills for this role
About the Role
IHG Hotels & Resorts is seeking a Guest Experience Agent for Kimpton Doha to deliver memorable guest experiences. Responsibilities include check-in/check-out, managing bookings, and anticipating guest needs.
Key Skills for This Role
Responsibilities
- Kick off truly memorable guest experiences with the warmest of welcomes
- Acknowledge IHG Rewards Club members and returning guests in person or over the phone
- Take, manage, and receive payments for guest bookings
- Make the check in and check out process feel swift and seamless
- Stay one step of guests’ needs to anticipate requests and offer tailored recommendations
- Be guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
Requirements
- Communication skills
- Problem solving skills
- Fluency in local language
- Literate and tech savvy with good grasp of reading, writing, basic maths and computer skills
Full Job Posting
Join our extraordinary world!
- Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.
- With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Guest Service Agent with luxury and lifestyle brand hotel experiences to join our team in Kimpton Doha.
A little taste of your day to day
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check in and check out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We need from you
- Communication skills guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language extra language skills would be great, but not essential
- Literate and tech savvy you’ll need a good grasp of reading, writing, basic maths and computer skills
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