Guest Experience Agent at InterContinental Residences Dubai Business Bay
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Key skills for this role
About the Role
InterContinental Residences Dubai Business Bay seeks a Guest Experience Agent to deliver personalized luxury service, build guest relationships, and support front office operations.
Key Skills for This Role
Responsibilities
- Welcome guests with warmth and professionalism during arrival and departure
- Deliver personalised service throughout each guest's stay
- Recognise VIPs, repeat guests, long stay residents, and special occasions
- Anticipate guest needs and proactively offer assistance
- Handle guest requests promptly and efficiently
- Coordinate special amenities, celebrations, and personalised arrangements
- Maintain accurate guest profiles and preferences within Opera PMS
- Resolve guest concerns calmly, professionally, and efficiently
Requirements
- 1–3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality
- Working knowledge of Opera PMS or similar Property Management Systems
- Outstanding interpersonal and communication skills
- Strong organisational and multitasking abilities
- Excellent problem solving and decision making skills
- Ability to remain calm under pressure
- Hospitality qualification or related field preferred
Full Job Posting
Role Overview
- At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.
- We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service.
Your Day to Day
- Welcome guests with warmth and professionalism during arrival and departure
- Deliver personalised service throughout each guest's stay
- Recognise VIPs, repeat guests, long stay residents, and special occasions
- Anticipate guest needs and proactively offer assistance
- Build genuine relationships that enhance guest loyalty
- Create memorable moments through thoughtful and personalised service
- Handle guest requests promptly and efficiently
- Coordinate special amenities, celebrations, and personalised arrangements
- Maintain accurate guest profiles and preferences within Opera PMS
- Resolve guest concerns calmly, professionally, and efficiently
- Support smooth arrival and departure experiences
- Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food & Beverage, and other departments
What We Need From You
- Hospitality qualification or related field preferred
- 1–3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality
- Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred
- Working knowledge of Opera PMS or similar Property Management Systems
- Experience within the UAE or GCC hospitality market is advantageous
- Outstanding interpersonal and communication skills
- Naturally warm, welcoming, and guest focused
- Professional appearance and confident presentation
- Strong organisational and multitasking abilities
- Excellent problem solving and decision making skills
- Ability to remain calm under pressure
- Passion for luxury hospitality and personalised service
What You Can Expect from Us
- Competitive compensation, valuable employee benefits, and exceptional development opportunities
- Full uniform provision, generous accommodation discounts, and access to world class training
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