Guest Experience Advisor

Why start your journey with McArthurGlen? • We offer the opportunity to work with the best and be part of something extraordinary • We work with some of the world’s most luxurious brands in amazing locations, so you’ll need to be ready to meet challenges and when you do you’ll reap the rewards and get to live your passion • We support individual development through custom trainings and access to LinkedIn Learning • We offer amazing benefits, attractive salary plus performance bonus, many internal events, a gym allowance, special discounts for stores and restaurants in the centre • You will be part of cross functional/ international projects and enjoy a great office atmosphere • We want everyone to enjoy being part of our team and celebrate success together • Over 85% of our employees would recommend us as a good place to work Responsibilities: Guests are the starting point in our success and at the heart of all we do. We want to create an experience that makes our guests happy they visited us and want to return and to tell their friends. The Guest Experience Advisor is responsible for engaging and supporting our guest and brands by providing great personal service and delivering excellent administration. • Greet the guests and brand partners in our centres, directing them to the right place and answering any inquiries they may have. • Resolve guest and brand partner issues and concerns quickly. Get to the heart of the matter and make best judgement decisions in the interest of the guest, brand partner and the business. • Adopt the ‘Everyone Leaves Happy’ culture, always taking on a positive, proactive and professional approach. • Promote additional products and services while meeting targets and providing a positive experience to our guest. • Maintain the Guest Feedback Tracker, ensuring all complaints are responded to promptly and highlight repeated concerns. • Respond to social media posts, represent the McArthurGlen brand, taking the opportunity to establish rapport with our guests and demonstrate we care. • Ensure the job vacancy page of the Centre website is maintained accurately with live vacancies. • All administration is completed accurately and in a timely manner e.g. online gift card order. • Handle meeting room bookings and any additional requirements. • Take ownership and maintain McArthurGlen’s high standards across the Guest Service area. • Ensure it is welcoming, well-organised and stocked with guest and brand information. • Work collaboratively with the team, always ensuring the guest is at the heart of everything we do.