Guest Arrival Expert
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking a Guest Arrival Expert to create unforgettable first and last impressions for guests. The role involves processing operational needs, addressing guest requests, completing reports, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Deliver a wide variety of services that guide guests through arrival and departure experiences
- Process operational needs and address guest requests
- Complete reports and share highlights of the local area
- Maintain a safe work place and follow company policies and procedures
- Ensure professional appearance, uniform, and communications
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects up to 23 kg without assistance and over 34 kg with assistance
Full Job Posting
Position Summary
- First impressions are everything. When guests arrive at our hotels, we want to make an unforgettable impression. The same goes for departures.
- Guest Arrival Experts take the initiative to provide a wide variety of services that guide guests through their arrival and departure experiences.
- They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area.
Critical Success Factors
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards.
- Ensuring professional appearance, uniform, and communications.
- Ability to stand, sit, or walk for an extended time and perform manual work: move, lift, carry, push, pull, and place objects up to 23 kg without assistance and over 34 kg with assistance.
About St. Regis Hotels & Resorts
- St. Regis Hotels & Resorts combines timeless glamour with a pioneering spirit, committed to delivering exquisite experiences at over 50 luxury hotels and resorts worldwide.
- The brand is dedicated to an uncompromising level of service that anticipates every guest's needs, delivered by a team of gracious hosts.
- Joining St. Regis means joining a portfolio of brands with Marriott International.
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