GUCCI Client Advisor

We are currently seeking a Client Advisor to join our dynamic team in our Collins St store!

• Serve customers accordingly with Gucci selling ceremony.

• Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.

• Guarantee cross and up-selling for all product categories

• Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products

• Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease

• Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones

• Ensure the achievement of individual and Store goals, enhancing and developing the business

• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

• Contribute to managing the visual display of the products in accordance with Gucci visual standards

• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures

• Ensure the products' replenishment and physical inventory of merchandise

• Follow Company grooming, according with Gucci standards and policies

• Flexibility to work on a rotating roster

• Previous experience in a similar role, ideally from a high volume retail or service based industry preferably in the luxury environment

• Proven ability to drive and exceed individual and store result

• Deep passion for fashion and luxury

• Excellent commercial awareness and customers attitude

• High flexibility and ability to adapt to different customers

• Team-player mentality

• Strong communication skills

• Ability to work in a fast moving and dynamic environment

• Luxury product knowledge

Gucci is committed to building a diverse workforce.

We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.