GSOC Supervisor

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The GSOC Supervisor leads the day-to-day operations of the Global Security Operations Center (GSOC), ensuring the effective monitoring, detection, and response to security incidents across all company facilities and assets.

This role serves as the first escalation point for security incidents, manages GSOC personnel, and supports both physical and cybersecurity operations.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Supervise and coordinate GSOC operators to ensure 24/7 monitoring and coverage of company facilities, networks, and personnel.
• Oversee real-time incident detection, verification, assessment, and escalation according to standard operating procedures (SOPs).
• Serve as the primary escalation point for incidents and coordinate responses with internal security teams and external law enforcement or emergency services when needed.
• Conduct performance reviews, schedule management, and training for GSOC staff.
• Maintain accurate documentation and reporting of incidents, alerts, and operational activities.
• Support development and implementation of security policies, procedures, and protocols.
• Participate in risk assessments, threat analysis, and crisis management planning.
• Ensure GSOC systems and technologies (CCTV, access control, intrusion detection, SOC platforms) are operational and up to date.
• Drive continuous improvement initiatives, including workflow optimization, staff training, and technology enhancements.
• All other duties, as assigned.

Bachelor’s degree in security management, Criminal Justice, Information Security, or related field (preferred). 5+ years of experience in security operations, with 2+ years in a supervisory role.