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Group Travel Project Specialist
FCM Travel - Middle East & Africa
Dubai, UAE
Full Time
Mid
1 months ago
Group Travel PlanningCustomer ServiceMicrosoft Office SuiteAmadeusSabreGalileo
Free
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Group Travel PlanningCustomer ServiceMicrosoft Office Suite
About the Role
FCM Meetings and Events seeks a Group Travel Project Specialist to design, coordinate, and manage group travel experiences for corporate, government, and special interest clients.
Key Skills for This Role
Group Travel PlanningCustomer ServiceMicrosoft Office SuiteAmadeusSabreGalileo
Responsibilities
- Manage end to end group travel projects, including sourcing, quoting, booking, ticketing, and complex itinerary management
- Provide expert advice on corporate travel products, fares, destinations, suppliers, and travel solutions
- Manage air, hotel, car, and ground transportation arrangements while ensuring accuracy and cost efficiency
- Build and maintain travel registration websites and manage project related systems
- Coordinate with internal teams and suppliers to ensure seamless project delivery
- Monitor project budgets, maximize profitability opportunities, and negotiate best rates with suppliers
- Maintain accurate project documentation, reporting, and communication records
- Identify risks, develop mitigation plans, and resolve issues promptly to ensure customer satisfaction
- Support client relationship management and contribute to customer retention
- Assist with proposals, pitches, budgets, and business development opportunities
Requirements
- 2+ years of experience in travel consulting, group travel planning, MICE, or a similar role
- Strong customer service skills with experience managing client requirements
- Proficiency in Microsoft Office Suite
- Experience using travel booking systems and GDS platforms such as Amadeus, Sabre, or Galileo
- High school diploma or equivalent required
- Experience managing airline group bookings and related platforms (Desirable)
- Experience with event/travel management platforms such as Cvent and Qondor (Desirable)
- Strong knowledge of travel suppliers, destinations, and industry products (Desirable)
Full Job Posting
Company Overview
- FCM Meetings and Events is part of Flight Centre Travel Group
- One of the world’s largest travel agencies with footprint across 95+ countries
- We excel in delivering high quality corporate events, conferences, and meetings globally
Job Purpose
- Provide exceptional service to all FCM M&E customers and executing their Group Travel needs
- Be an expert in the booking and management of group or fully independent travel requirements
- Results driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail
Key Accountabilities Operational & Project Management
- Manage end to end group travel projects, including sourcing, quoting, booking, ticketing, and complex itinerary management
- Provide expert advice on corporate travel products, fares, destinations, suppliers, and travel solutions
- Manage air, hotel, car, and ground transportation arrangements while ensuring accuracy and cost efficiency
- Build and maintain travel registration websites and manage project related systems
- Coordinate with internal teams and suppliers to ensure seamless project delivery
- Monitor project budgets, maximize profitability opportunities, and negotiate best rates with suppliers
- Maintain accurate project documentation, reporting, and communication records
- Identify risks, develop mitigation plans, and resolve issues promptly to ensure customer satisfaction
Key Accountabilities Communication
- Maintain professional and proactive communication with clients, suppliers, and internal stakeholders
- Respond to client and supplier queries within agreed timelines
- Provide regular project updates, manage expectations, and ensure a positive customer experience
- Capture and maintain accurate traveler and client communication records
Key Accountabilities Administration
- Ensure accurate processing of traveler data, bookings, payments, and project documentation
- Complete reconciliations, reporting, and administrative tasks within deadlines
- Maintain compliance with company procedures, supplier deadlines, and customer requirements
Key Accountabilities Account Management
- Support client relationship management and contribute to customer retention
- Assist with proposals, pitches, budgets, and business development opportunities
- Identify opportunities to improve profitability and grow client accounts
- Maintain customer information and opportunities within relevant systems
Key Accountabilities Training & Development
- Participate in relevant training and development opportunities
- Support onboarding and knowledge sharing with new team members
- Contribute to improving processes, systems, and ways of working
- Share expertise and support team capability development
Experience & Knowledge
- 2+ years of experience in travel consulting, group travel planning, MICE, or a similar role (Essential)
- Strong customer service skills with experience managing client requirements (Essential)
- Proficiency in Microsoft Office Suite (Essential)
- Experience using travel booking systems and GDS platforms such as Amadeus, Sabre, or Galileo (Essential)
- Experience managing airline group bookings and related platforms (Desirable)
- Experience with event/travel management platforms such as Cvent and Qondor (Desirable)
- Strong knowledge of travel suppliers, destinations, and industry products (Desirable)
Education & Qualifications
- High school diploma or equivalent required (Essential)
- Degree or qualification in Travel & Tourism, Hospitality, Business, or a related field (Desirable)
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