successfactors
Group Aftersales Performance & Operations Manager
Inchcape Digital Limited
GBR
Full-time
Mid
Onsite
Discovered 3 days ago
Power BI
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Power BI
Key Skills for This Role
Power BI
Full Job Posting
Location
- UK or any Europe & Africa market where Inchcape has an established presence. Contract Type: Full-time
Are you looking to play a key role in shaping aftersales performance across a global organisation?
Join Inchcape Group Functions, part of Inchcape’s global network. In this role, you will support the development and execution of Inchcape’s global aftersales strategy, helping drive operational excellence, performance improvement and data-driven decision making across our markets. Working closely with regional and market teams, you will lead global performance reporting, identify opportunities for growth and optimisation, and support the deployment of best practices that enhance customer experience and business performance.
What you'll do
Own the global aftersales KPI framework and reporting cadence, providing insights and performance reviews to regional and executive stakeholders.
Develop and maintain executive dashboards covering key aftersales metrics including service and parts revenue, profitability, workshop performance, customer retention, inventory management and customer satisfaction.
Conduct benchmarking and performance analysis across markets, identifying risks, opportunities and best practices to support continuous improvement.
Lead data-driven analysis to uncover revenue growth opportunities across service, parts, accessories, body & paint operations, retention programmes, pre-paid maintenance and extended warranties.
Partner with market aftersales teams to support performance improvement plans, operational governance and implementation of global standards and playbooks.
Support system optimisation, reporting automation, onboarding of new brands and acquired businesses, and drive a culture of data-led decision making across the organisation.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Inchcape Digital Limited
Service Advisor
, USA
Mid
What you'll do Greet customers professionally, determine their equipment service needs, and provide information on available services, pricing, and service timelines. Receive repair requests, schedule service appointment
Discovered TodayView →
Group Head of People & Inclusion and Diversity
London, GBR
SeniorFull-time
Discovered 1 weeks agoView →
Service Advisor
, USA
Discovered Today
Senior Security Analyst (L3 SOC Analyst)
London, GBR
Discovered 3 days agoFull-time
Dealer Technology Coordinator
, AUS
Discovered 1 weeks agoFull-time
Global Process Owner (PTP)
London, GBR
Discovered 1 weeks agoFull-time
Group Head of People & Inclusion and Diversity
London, GBR
Discovered 1 weeks agoFull-time
Business Manager F&I
Melbourne, AUS
Discovered 2 weeks agoFull-time
Regional Manager
, AUS
Discovered 2 weeks agoFull-time
Network Development Coordinator
, AUS
Discovered 2 weeks agoFull-time