Golf - Food & Beverage Server / Waiter

Overview

Responsibilities

Job Overview - Purpose And Scope

Service Excellence

• Greet members and guests warmly as they arrive, ensuring they feel welcomed and valued
• Present menus, take orders accurately and make knowledgeable recommendations on food and beverage pairings
• Serve food and beverages promptly, ensuring that all orders are delivered according to the club's high standards of service
• Monitor tables to anticipate members' and guests' needs, refill drinks, clear plates, and address any requests with promptness and courtesy
• Handle any special requests or dietary requirements with attention to detail and communicate these to the kitchen staff effectively

Menu Knowledge And Upselling

• Maintain an in-depth knowledge of the club's food and beverage offerings, including daily specials, ingredients, preparation methods, and presentation
• Offer recommendations and upsell menu items such as signature dishes, wine selections, and special promotions to enhance the dining experience
• Stay informed about seasonal changes to the menu and any upcoming events or special dining experiences

Order Management And Coordination

• Accurately enter orders into the point-of-sale (POS) system, ensuring correct billing and smooth communication with the kitchen and bar
• Coordinate with kitchen and bar staff to ensure timely preparation and delivery of orders, resolving any issues that may arise
• Manage the timing of courses, ensuring that dishes are served at the appropriate pace and temperature

Table Maintenance And Cleanliness

• Set up tables before service, ensuring they are correctly laid with pristine linens, silverware, glassware, and any necessary condiments or decorations
• Maintain the cleanliness and organisation of the dining area throughout service, promptly clearing and resetting tables as needed
• Handle all glassware, cutlery, and service items with care, ensuring they are clean, polished, and presented to the highest standard

Member And Guest Interaction

• Build rapport with members and guests, remembering their preferences and providing personalised service to enhance their dining experience
• Address any complaints or concerns with professionalism and discretion, ensuring that issues are resolved to the satisfaction of the member or guest
• Provide assistance and recommendations on club services, events, and activities when asked by members or guests

Event Support

• Assist in the setup, service, and breakdown of special events, banquets, and private functions, ensuring seamless service and attention to detail
• Work closely with the events team to deliver exceptional service during club events, adhering to specific event guidelines and member preferences
• Support colleagues during peak times or large events, demonstrating teamwork and a commitment to the club's service standards
• Compliance and Safety:
• Follow all health and safety regulations, including proper food handling, hygiene practices, and alcohol service guidelines
• Ensure that all service areas, including the bar and kitchen pass, are clean and compliant with safety standards
• Report any safety hazards, maintenance issues, or broken equipment to management promptly

Education & Experience

• High school diploma or equivalent is required
• Additional certifications in hospitality, food service, or wine studies are advantageous
• Minimum of 2-3 years of experience as a server, waiter, or in a similar F&B role, preferably in a luxury or fine dining environment
• Experience in a golf club, private club, or high-end restaurant setting is preferred
• Familiarity with POS systems and order management software

Technical Skills

• Strong knowledge of food and beverage service techniques, including wine and cocktail service
• Ability to memorise menus, wine lists, and specials to provide informed and efficient service
• Proficient in using POS systems for order entry and billing

Soft Skills

• Excellent communication and interpersonal skills, with a friendly and professional demeanour
• Strong organisational skills and the ability to multitask effectively in a fast-paced environment
• High level of attention to detail, ensuring accuracy in order taking and service delivery
• Ability to handle pressure and remain calm and composed during busy service periods