Golf Course General Manager

Primary Responsibilities

• Ensure that the policies and procedures of GolfNorth and Kananaskis Ranch are enforced.
• Oversee the preparation of the employee work schedules in all departments, ensuring that all departments are properly staffed to handle the customer load, while ensuring profitability.
• When necessary, resolve customer complaints to the customers satisfaction in a timely manner.
• Establish standards for cleanliness, maintenance and appearance levels, and make certain that resort personnel maintain the facility to those established criteria.
• Establish and monitor the product offerings.
• Maintain strong inventory and purchasing control policies and procedures.
• Ensure each customer receives exceptional "Customer First" service, by providing a customer friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards.
• Develop, communicate and implement plans to maximize sales, to meet or exceed goals and objectives throughout the resort, in each department.
• Control shrinkage, expenses, and payroll, while ensuring that guest experience is consistent with brand presentation.
• Ensure execution of all marketing programs, modules and direction, as dictated by GolfNorth Properties and the Regional Manager, by assisting and implementing day to day operations at the resort.
• Ensure compliance with all policies and procedures through regular meetings, resort walk-throughs and audits.
• Address challenges, issues and opportunities in a direct, timely and constructive manner, partnering appropriately with Human Resources as needed.
• Administer GolfNorth Properties Inc. policies and procedures fairly, taking timely and appropriate actions to ensure compliance.
• Act proactively in seeking and sharing current and accurate knowledge, as it pertains to all GolfNorth Properties Inc. products and services.
• Manage and motivate a team to increase sales, guest experience, and ensure efficiency.
• Manage stock levels and make key decisions about stock control.
• Ensure standards for quality, customer service and health and safety are met.
• Organize special promotions, guest experiences and events.
• Monitor guest satisfaction surveys.
• Perform any other duties as necessary.

Qualifications

• Completion of high school and College/CEGEP/vocational or technical training.
• Golf Course management/ F&B management degree/diploma preferred, but applicants with extensive practical experience will be considered.
• Demonstrated service orientation
• Extensive knowledge of the Golf and/or Restaurant business.
• Minimum of 5 years work experience in the hospitality industry.
• Minimum of 3 year work experience in a supervisory role in a hospitality environment.
• Proven excellent customer service skills.
• Management experience preferred.
• Excellent time management and prioritization skills.
• Demonstrated ability to train and motivate staff.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing.
• Strong customer service and troubleshooting skills.
• Politically and culturally sensitive.
• Able to plan and organize work effectively and ensure its completion.
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Ability to learn and adapt to sales software quickly.
• Professional, responsive, and positive work attitude is essential.
• Meticulous records maintenance skills.

Core Competencies

Working Conditions