General Technician & Plumber
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Key skills for this role
Role Overview
• Ensures all work follows safe work practices, hotel procedures and applicable statutory requirements.
• Responds immediately to work requests involving Health & Safety, water leaks, flooding, blocked drainage and other urgent engineering issues.
• Responds to guest and colleague maintenance requests promptly, professionally and courteously, while minimizing disruption to hotel operations.
• Carries out plumbing installation, inspection, preventive maintenance and corrective maintenance throughout guest rooms, public areas, kitchens, laundry, back-of-house and plant rooms.
• Maintains and repairs hot- and cold-water supply systems, pipework, valves, pumps, storage tanks, circulation systems, water heaters and associated equipment.
• Repairs and maintains toilets, showers, baths, sinks, taps, mixers, flush valves, sanitary fittings and other plumbing fixtures.
• Identifies and rectifies water leaks, blocked drains, damaged pipework, defective valves, fittings and sanitary fixtures; investigates root causes where practical.
• Maintains drainage, waste, sewage and storm-water systems, including floor drains, traps and associated equipment.
• Supports maintenance of plumbing connections to kitchen, laundry, ice-making, dishwasher and other water-using equipment.
• Carries out plumbing inspections and testing after repairs or installation and confirms systems are returned to safe and serviceable condition.
• Supports water hygiene requirements and hotel procedures for hot-water temperature monitoring, flushing and prevention of water-system risks, including Legionella controls where applicable.
• Operates, maintains and repairs water works and steam-generation related equipment within the technician's training and authorization.
• Operates, maintains and repairs LP gas systems/equipment only within approved competency, permit and safety requirements.
• Performs basic general maintenance works when required, including minor electrical works, basic HVAC/mechanical assistance, carpentry, painting, tiling, sealing, grouting, furniture/fixture repairs and other building maintenance tasks within competence.
• Assists other engineering trades during planned maintenance, breakdowns, projects, room renovation/refurbishment and major repair activities.
Key Skills for This Role
Full Job Posting
Company Description
Hyde presents itself as a brand focused on discovery, human connection, and personal guest experiences.
Job Description
- Follow safe work practices, hotel procedures, and applicable statutory requirements.
- Respond to urgent health and safety issues, water leaks, flooding, blocked drainage, and guest or colleague maintenance requests.
- Carry out plumbing installation, inspection, preventive maintenance, and corrective maintenance across hotel facilities.
- Maintain hot- and cold-water systems, pipework, valves, pumps, tanks, circulation systems, water heaters, and sanitary fixtures.
- Diagnose and repair leaks, blocked drains, damaged pipework, defective valves, fittings, and plumbing fixtures.
- Maintain drainage, waste, sewage, and storm-water systems.
- Support plumbing connections to kitchen, laundry, ice-making, dishwasher, and other water-using equipment.
- Test plumbing systems after repairs or installation and confirm safe, serviceable operation.
- Support water hygiene procedures, temperature monitoring, flushing, and applicable Legionella controls.
- Operate and repair water works, steam-generation equipment, and LP gas systems only within approved competence and authorization.
- Perform minor electrical, HVAC, mechanical, carpentry, painting, tiling, sealing, grouting, and furniture or fixture repairs.
- Assist other engineering trades during maintenance, breakdowns, projects, renovations, and major repairs.
Qualifications
- Two to three years of practical experience as a plumber, general technician, maintenance technician, or similar role.
- Proven hands-on plumbing experience is essential.
- Hotel, resort, hospital, or large commercial facility experience is preferred.
- Related technical or trades certification, mechanical diploma, or equivalent certification.
- Ability to use general repair tools, read shop drawings and specifications, and estimate required materials.
- Spoken English is mandatory, and basic technical or maintenance English reading and writing ability is required.
- A guest-service attitude, professional appearance, proactive problem-solving, interpersonal skills, and willingness to learn are required.
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