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Front Office Supervisor
Hyde Hotels
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Front office operationsGuest serviceProperty Management SystemTeam leadershipGuest complaint resolutionHotel service standards
Free
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Front office operationsGuest serviceProperty Management System
Role Overview
The Front Office Supervisor will lead and inspire the front office team in Dubai while delivering exceptional guest service.
The role combines front-of-house operational excellence, team leadership, guest care, and manager-on-duty coverage.
Key Skills for This Role
Front office operationsGuest serviceProperty Management SystemTeam leadershipGuest complaint resolutionHotel service standards
Full Job Posting
Company
The hotel brand presents itself as focused on discovery, human connection, and personal guest experiences.
Role overview
The Front Office Supervisor will lead and inspire the front office team in Dubai while delivering exceptional guest service.
The role combines front-of-house operational excellence, team leadership, guest care, and manager-on-duty coverage.
Responsibilities
- Lead, supervise, and mentor the front office team while maintaining hotel policies and service standards.
- Deliver professional and engaging service and resolve or escalate guest concerns and complaints.
- Assign tasks, manage workflow, and coordinate arrivals, departures, and special requests.
- Manage check-ins, check-outs, and room assignments using the Property Management System.
- Maintain records, documentation, safety compliance, and participation in improvement initiatives.
- Support colleague well-being, teamwork, performance feedback, development, and training.
- Assume manager-on-duty responsibilities and assist guests with hotel facility and service inquiries.
Qualifications
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