General Manager

Are you a dynamic, hands-on General Manager who strives for success daily, provides guidance to their team, leads by example, is not afraid to jump in and roll your sleeves up? Do you love having a great time? How about being the best at what you do?? Yes to those questions will lead you to a challenging yet fulfilling career.

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. The Hampton Inn & Suites, York, South Carolina is a ground-up build, scheduled to open in January 2027, and will be an amazing opportunity to build a highly engaged team from day 1.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, an Employee Referral Bonus Program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Director of Operations in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Regional Director of Operations of potentially serious issues

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions

Assist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows: Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved Housekeeping and Maintenance functions to ensure compliance with quality and standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel The security function to ensure a safe and secure environment for guests, employees, and hotel assets Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations Accounting and purchasing controls and procedures are implemented and maintained

Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved

Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved

Housekeeping and Maintenance functions to ensure compliance with quality and standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel

The security function to ensure a safe and secure environment for guests, employees, and hotel assets

Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives

Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations

Accounting and purchasing controls and procedures are implemented and maintained

Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports

Use company-wide tools, systems and applications without exception

Make recommendations for capital improvements to enhance the assets of the company and brand loyalty

Maintain and uphold standards of brand and/or Raines Co. to the highest level

Prior General Manager, Operations Manager or Assistant General Manager experience, preferably with Hilton

Experience with brand's PMS and Point of Sales systems, PEP Experience highly desired

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent

Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major preferred

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

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