Front Office Manager

You play a key role in the successful stay of each guest that walks into your hotel. You are diligent in ensuring the front office team has great attention to detail and you are able to motivate and train your team to be great every day!

Because of your high level of energy, your potential for growth is outstanding. If you exhibit these qualities, Raines Co. will be a great opportunity for you to realize your full potential.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties.

Participates in the selection of front office personnel

Trains, cross trains, and retains front office personnel

Schedule the front office staff in accordance with budget guidelines and through the direction of the GM

Supervises workloads during shifts

Evaluate the job performance of each front office employee

Maintains working relationships and communicates with all departments

Maintains master level key control

Verifies that accurate rooms status information is maintained and properly communicated

Resolves guest related problems quickly, efficiently and courteously

Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel

Reviews and completes credit limit report

Use company-wide tools, systems and applications without exception

Works within the allotted budget for the front office

Receives information from the previous shift and passes on additional details to the oncoming shift or manager

Enforces all cash handling and credit policies

Conducts regularly schedule meetings of front office personnel

Conducts regular audits of Brand standards and makes sure they conform to QA specifications

Maintain and uphold standards of brand and/or Raines Co. to the highest level

Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property

Minimum two years of progressive experience in hotels or related fields

Prior front desk and supervisory experience

Experience with brand or property specific PMS

M3, Efficenter, Quore, and other hotel related systems

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent

Bachelor’s degree in Hospitality, Business Administration or related field preferred

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.