indeed
General Manager
Indigo Books & Music Inc.
West Vancouver, CAN
Full-time
Onsite
Discovered 3 weeks ago
Retail operationsStore leadershipCustomer experienceSales generationVisual merchandisingLabour scheduling
Free
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Role Overview
The General Manager translates Indigo's strategic priorities into locally relevant store execution that strengthens community connection, customer experience, sales, loyalty, and profitability.
The role leads store processes across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.
The General Manager reports to the Regional Director or District Manager.
Key Skills for This Role
Retail operationsStore leadershipCustomer experienceSales generationVisual merchandisingLabour scheduling
Full Job Posting
Job overview
The General Manager translates Indigo's strategic priorities into locally relevant store execution that strengthens community connection, customer experience, sales, loyalty, and profitability.
The role leads store processes across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent development.
The General Manager reports to the Regional Director or District Manager.
Store execution and customer experience
- Translate strategic priorities into focused store-level plans, disciplined action, and measurable results.
- Deliver Indigo's customer service model through sales generation leadership and active coaching.
- Build local community connection through book localization, events, experiences, and social media.
- Maintain brand standards through visual merchandising execution and presentation consistency.
- Review Key Process Scorecard performance to coach the team and improve store results.
Operations and profitability
- Own scheduling and labour deployment to deliver customer experience and operational efficiency.
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