indeed
Customer Experience Leader
Indigo Books & Music Inc.
Calgary, CAN
Part-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Customer experienceRetail operationsOmni-channel programsSales generation leadershipCoaching and team developmentCash handling
Free
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Customer experienceRetail operationsOmni-channel programs
Role Overview
The Customer Experience Leader executes customer programs and results within the store.
The role coaches employees, builds capability, and creates a high-performance, customer-focused environment.
The position reports to the Customer Experience Manager and works with store leadership and customer service teams.
Key Skills for This Role
Customer experienceRetail operationsOmni-channel programsSales generation leadershipCoaching and team developmentCash handling
Full Job Posting
Company Overview
Indigo is a physical and digital retailer offering books, lifestyle products, and customer experiences.
The company emphasizes customer centricity, data-driven thinking, shared value creation, and human-centered operations.
Role Overview
The Customer Experience Leader executes customer programs and results within the store.
The role coaches employees, builds capability, and creates a high-performance, customer-focused environment.
The position reports to the Customer Experience Manager and works with store leadership and customer service teams.
Customer Experience and Sales
- Lead customer experience priorities using customer, sales, and omni-channel insights.
- Reinforce the Indigo Experience and R.E.A.D. service model through coaching and feedback.
- Lead daily communications and sales rallies covering promotions, loyalty, and service expectations.
- Execute customer programs, events, author signings, loyalty initiatives, and store social media activities.
Operations and Partnerships
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