General Manager, Technology Operations

You’re a results‑driven technology leader who thrives at the intersection of strategy, people leadership, and execution. You build trusted relationships across complex stakeholder groups, enjoy solving real business problems, and are comfortable rolling up your sleeves to unblock issues or drive critical outcomes when needed.

12+ years in technology operations, infrastructure, or service delivery roles, with at least 5 years in senior technology leadership positions

Proven track record managing large-scale operations supporting 5,000+ users across 300+ locations nationally

Extensive experience managing large-scale telecommunications providers and application service partners, ensuring performance, accountability, and alignment with enterprise architecture and service objectives.

Proven success delivering complex, large-scale technology change across multi-site enterprises while minimising operational disruption and maintaining service continuity.

Demonstrated deep expertise in Microsoft enterprise platforms, including Azure architecture, Microsoft 365 services, identity and access models, licensing constructs, and integration patterns across enterprise systems.

Deep experience in retail technology operations including POS systems, store networks and multi-site infrastructure

Hands on experience with ServiceNow or similar ITSM platforms (such as FreshService, Cherwell)

A strong track record of coaching, developing, and leading teams, creating a culture of accountability, ownership, and continuous improvement

Deep understanding of ITIL frameworks and modern service delivery best practices. Knowledge of modern service delivery models including DevOps, SRE, AIOps, and automation

Experience with monitoring and observability tools (SolarWinds, Splunk, Datadog or similar)

Experience with predictive analytics, AI-powered monitoring, and proactive service management

Familiarity with healthcare/clinical technology requirements and compliance standards (highly desirable)

Knowledge of business continuity, disaster recovery, and security frameworks

Ability to collaborate effectively with cyber security teams to integrate security practices into operational processes

This is a pivotal leadership role where you’ll shape the future of technology operations, grow capable leaders, balance transformation with operational excellence, and have a real impact across a national footprint, influence meaningful business outcomes and help build capability across a purpose-led organisation that exists to make the world a happier place through the love of pets.

If you’re a technology leader who develops people, owns outcomes, and believes great technology operations start with great teams we’d love to talk. To learn more or express your interest, please email Belinda Krezo at belinda.krezo@gxltd.com.au

#gpwc