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Quality Assurance and Compliance Coordinator
Greencross Pet Wellness Company
North Ryde, AUS
Full-time
Mid · 3+ years experience
Hybrid
Discovered Yesterday
Free
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Quality Assurance
Support ESG & Supplier Compliance Manager with ongoing maintenance of quality control protocols, standards and processes
Support ESG & Supplier Compliance Manager with maintenance with our Supplier Program
Co-ordinate investigation and resolution of quality issues and non-conformances in a timely manner
Co-ordinate risk assessments and develop mitigation plans for potential safety issues
Support ESG & Supplier Compliance Manager with maintenance of all quality assurance reporting
Regulatory Compliance
Support ESG & Supplier Compliance Manager with ongoing product compliance with relevant local, national and international regulations and standards, supplier audits and communication of changes in regulatory requirements
Support ESG & Supplier Compliance Manager with co-ordination of PL Supplier Audit schedules and processes
Support ESG & Supplier Compliance Manager with maintenance of all compliance documentation and reporting
Customer Incident Management
Co-ordinate with internal stakeholders, including senior management, with customer incident and complaint management process
Support Customer Service Team in communication with customers to resolve quality-related issues and ensure their satisfaction, when required whilst assisting with product withdrawals and recall processes
Support ESG & Supplier Compliance Manager with maintenance and co-ordination of customer incident reporting
Reporting and Documentation
Support ESG & Supplier Compliance Manager with the maintenance of accurate and comprehensive documentation across QA and compliance activites
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