General Manager - Holiday Inn Al Naseem Jeddah
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Key skills for this role
About the Role
IHG Hotels & Resorts seeks a General Manager for Holiday Inn Al Naseem Jeddah to lead hotel operations, drive revenue, develop teams, and ensure brand standards. Requires 5-10 years of hotel management experience and a Bachelor's degree in Hotel Administration or Business.
Key Skills for This Role
Responsibilities
- Manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns
- Develop programmes and initiatives to increase team engagement aligned with the hotel's service philosophy
- Develop, implement and monitor team member succession planning to ensure future bench strength
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
- Drive improvement in guest satisfaction goals
- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
- Analyse financials to drive revenues, future profitability and maximum return on investment
- Use distribution channels and technology platforms to drive revenue and maximise market share
- Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position
- Ensure a safe and secure environment for guests, colleagues and hotel assets
- Act as public relations representative to raise awareness of hotel and brand in local community
Requirements
- Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Five to ten years of prior hotel management experience, or equivalent combination of education and experience
- Must speak fluent English
Full Job Posting
Role Purpose
- As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns.
- You'll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.
Key Accountabilities People
- Develop programmes and initiatives to increase team engagement that are aligned with the hotel's service philosophy.
- Develop, implement and monitor team member succession planning to ensure future bench strength.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Oversee HR related actions in accordance with company rules and policies.
Key Accountabilities Guest Experience
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
- Drive improvement in guest satisfaction goals.
- Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
- Speak to guests ask for their feedback and build relationships.
Key Accountabilities Financial
- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
- Analyse financials to drive revenues, future profitability and maximum return on investment.
- Use distribution channels and technology platforms to drive revenue and maximise market share.
- Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.
Key Accountabilities Responsible Business
- Ensure a safe and secure environment for guests, colleagues and hotel assets.
- Act as public relations representative to raise awareness of hotel and brand in local community.
- Drive team member involvement in community organisations, activities and businesses.
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint.
- Perform other duties as assigned. May also serve as manager on duty.
Key Skills & Experiences
- Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
- Five to ten years' of prior hotel management experience, or equivalent combination of education and experience.
- Experience required may vary based on size and complexity of operation.
- Must speak fluent English.
- Other languages preferred.
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