General Manager

Establishes, controls, and supervises all site activities, including development and implementation of goals and objectives to meet strategic planning and profitability growth targets

Oversee equipment sales, purchase of inventory, pricing strategies, as well as the service operations for tool repair, equipment repair, and rental equipment maintenance

Recruits, interviews, and approves the hiring and wages of new personnel, as well as transfers and promotions

Directly supervises, trains, develops, and conducts timely performance reviews of the internal leadership for sales, service, and rental operations.

Assists in preparing budget and sales forecasts for the location

May occasionally perform the duties of sales personnel and counter service employees as outlined in the job descriptions of those positions

Responsible for communication on all customer complaints and concerns, including reconciliation of delinquent accounts and service ticket resolution

Advises management on ways to improve policies, operations, shipments, deliveries, parts & inventory warehousing, and displays

Assists in negotiating agreements with select suppliers, seeking the best price, terms, and delivery conditions

Assists and advises in overall planning and participation of special sales and promotions

Keeps abreast of industry trends; attends trade shows, conventions, and trainings

Suggests and helps with the selection of new items; also helps in the disposition of slow-moving items, surplus, and discontinued merchandise

Keeps informed on competitors’ activities, promotions, pricing, new products, etc.

Stays aware of daily gross sales, reviews data processing reports

Assumes overall responsibility for the inside and outside physical appearance and safety conditions inside and outside the facility

Serves as the principal public relations person for the location and works with marketing to showcase products and promotions within the store

Maintains a cooperative relationship with staff, management, and supervisors at all other Acme locations

Works closely with Human Resources to comply with safety standards and workforce training

Other duties as assigned

Bachelor’s Degree in business field or equivalent experience

3+ years of management experience of a mid-to-large sized team. (Must include full P&L oversight/management)

Strong leadership skills to effectively communicate, coach, train, motivate, and develop employees, as demonstrated through supervisory experience

Detailed knowledge of accounting principles, as well as ability to read, analyze, and interpret financial reports

Thorough understanding of equipment dealership operations (sales, rental, parts, and service)

General knowledge of purchasing and inventory control practices and applications

Strong problem solving, negotiation, oral and written communication, organization, presentation, and computer skills.

Ability to lift up to 30lbs

Valid Driver’s License with a clean driving record

Ability to work additional hours and travel as business dictates, including occasional Saturdays

5+ years of management experience in equipment dealership operations (sales, rental, parts, and service)

Extensive equipment sales experience

Experience with tailgate and heavy equipment rental operations.

*Employment offers are contingent on drug-screen and background check. Relocation to Grand Forks, ND required. Acme Tools is an equal opportunity employer.