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General Manager - Global Sales Service Centre

Navitas
, UAE
Full Time
Manager
3 days ago
Sales ManagementCRMData AnalysisBudget ManagementStakeholder ManagementPeople Leadership
Free

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Company Description

  • Navitas is a leading global education provider employing 5,000 staff, serving over 60,000 students annually across a global network.
  • The Global Sales & Marketing Team supports Navitas' portfolio of colleges, campuses, and offices.

Job Overview

  • Seeking an exceptional senior leader to take the helm of the Global Sales Service Centre (GSSC), a high impact centralized inside sales and student engagement function.
  • This is a rare opportunity to own a function, define operating models, drive conversion strategy, lead a multi tier team, and represent the inside sales function at the executive level.

What You Will Do

  • Drive Conversion Performance: Lead the full enquiry to application funnel, set contact strategies, improve speed to contact, activate long tail agents, and implement practical improvements after every intake cycle.
  • Modernize Operations: Lead transformation of GSSC processes, tools, and workflows to increase efficiency, improve advisor productivity, and elevate the student experience.
  • Lead People with Purpose: Lead through Team Leaders, build advisor capability through coaching and structured performance systems, manage capacity across intake peaks and time zones.
  • Own the Data and Budget: Define GSSC KPIs, maintain CRM and pipeline hygiene, deliver executive level reporting, and manage the GSSC budget.
  • Influence at the Seams: Build productive relationships with Divisions, Admissions, Marketing, Insights, and Sales Enablement.
  • Ensure Student and Regulatory Compliance: Embed a student centric approach, manage escalations, and ensure compliance with ESOS, CRICOS, and all relevant regulatory obligations.

Qualifications

  • Senior leadership experience in a sales centre, contact centre, student recruitment, or comparable service environment.
  • People leadership depth experience leading through Team Leaders, managing performance systems, and sustaining high performing, service oriented sales cultures.
  • CRM and data proficiency strong command of CRM systems, pipeline reporting, contact centre metrics, agent activation tracking, and conversion analytics.
  • Sector fluency experience in international education, student recruitment, admissions, or contact centre operations. Familiarity with ESOS and CRICOS is highly desirable.
  • Financial acumen budget development experience and ability to translate financial data into actionable business decisions.
  • Stakeholder influence interpersonal credibility to build trusted relationships across divisions, executive stakeholders, and external partners.
  • Qualifications relevant tertiary qualifications are preferred; equivalent senior experience will be considered.

Additional Information

  • This role sits at the intersection of commercial performance and student impact.
  • Navitas promotes and embraces an inclusive and diverse workforce.

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