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General Manager - Global Sales Service Centre
Navitas
, UAE
Manager
3 days ago
Sales LeadershipConversion StrategyCRM SystemsPipeline ManagementBudget ManagementStakeholder Management
Free
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Sales LeadershipConversion StrategyCRM Systems
About the Role
Navitas is seeking a senior leader to head its Global Sales Service Centre (GSSC), a centralized inside sales and student engagement function. The role involves driving conversion strategy, leading a multi-tier team, modernizing operations, and managing budgets.
Key Skills for This Role
Sales LeadershipConversion StrategyCRM SystemsPipeline ManagementBudget ManagementStakeholder Management
Responsibilities
- Drive Conversion Performance lead the full enquiry to application funnel, setting contact strategies, improving speed to contact, activating long tail agents, and implementing practical improvements after every intake cycle
- Modernize Operations lead the transformation of GSSC processes, tools, and workflows to increase efficiency, improve advisor productivity, and elevate the student experience
- Lead People with Purpose lead through Team Leaders, build advisor capability through coaching, structured performance systems, while managing capacity across intake peaks and time zones
- Own the Data and Budget define GSSC KPIs, maintain CRM and pipeline hygiene, deliver executive level reporting, and manage the GSSC budget
- Influence at the Seams build productive relationships with Divisions, Admissions, Marketing, Insights, and Sales Enablement
- Ensure Student and Regulatory Compliance embed a student centric approach across all GSSC interactions, managing escalations and ensuring compliance with ESOS, CRICOS, and all relevant regulatory obligations
Requirements
- Senior leadership experience in a sales centre, contact centre, student recruitment, or comparable service environment
- Proven record of improving operating model performance and conversion outcomes
- People leadership depth experience leading through Team Leaders, managing performance systems, and sustaining high performing, service oriented sales cultures
- CRM and data proficiency strong command of CRM systems, pipeline reporting, contact centre metrics, agent activation tracking, and conversion analytics
- Sector fluency experience in international education, student recruitment, admissions, or contact centre operations
- Familiarity with ESOS and CRICOS is highly desirable
- Financial acumen budget development experience and the ability to translate financial data into actionable business decisions
- Stakeholder influence the interpersonal credibility to build trusted relationships across divisions, executive stakeholders, and external partners
- Relevant tertiary qualifications are preferred; equivalent senior experience in sales, student recruitment, or service leadership will be considered
Full Job Posting
Company Description
- Navitas is a leading global education provider that has helped generations of learners transform their lives through education.
- Employing 5,000 staff, we create life changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.
About the Job
- We are seeking an exceptional senior leader to take the helm of our Global Sales Service Centre (GSSC), a high impact, centralized inside sales and student engagement function that sits at the heart of our international enrolment engine.
- This is a rare opportunity to own a function, not just a team.
What You Will Do
- Drive Conversion Performance. You will lead the full enquiry to application funnel, setting contact strategies, improving speed to contact, activating long tail agents, and implementing practical improvements after every intake cycle.
- Modernize Operations. You will lead the transformation of GSSC processes, tools, and workflows to increase efficiency, improve advisor productivity, and elevate the student experience.
- Lead People with Purpose. Leading through Team Leaders, you will build advisor capability through coaching, structured performance systems, while managing capacity across intake peaks and time zones, ensuring service levels hold across divisional commitments.
- Own the Data and Budget. You will define GSSC KPIs, maintain CRM and pipeline hygiene, deliver executive level reporting, and manage the GSSC budget with a direct line between investment decisions and conversion outcomes.
- Influence at the Seams. You will build productive relationships with Divisions, Admissions, Marketing, Insights, and Sales Enablement providing practical insight into enquiry trends, agent activation, and conversion barriers.
- Ensure Student and Regulatory Compliance. You will embed a student centric approach across all GSSC interactions, managing escalations and ensuring the team complies with ESOS, CRICOS, and all relevant regulatory obligations.
Qualifications
- Senior leadership experience in a sales centre, contact centre, student recruitment, or comparable service environment, with a proven record of improving operating model performance and conversion outcomes.
- People leadership depth experience leading through Team Leaders, managing performance systems, and sustaining high performing, service oriented sales cultures.
- CRM and data proficiency strong command of CRM systems, pipeline reporting, contact centre metrics, agent activation tracking, and conversion analytics.
- Sector fluency experience in international education, student recruitment, admissions, or contact centre operations. Familiarity with ESOS and CRICOS is highly desirable.
- Financial acumen budget development experience and the ability to translate financial data into actionable business decisions.
- Stakeholder influence the interpersonal credibility to build trusted relationships across divisions, executive stakeholders, and external partners including agent networks and institutional partners.
- Qualifications relevant tertiary qualifications are preferred; equivalent senior experience in sales, student recruitment, or service leadership will be considered.
Why This Role
- You will sit at the intersection of commercial performance and student impact, one of the most consequential positions in international higher education.
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