General Manager-EUROPE ( F&B Amusement Park)

Candidate must speak at least one Balkan language (e.g., Albanian, Serbian, Bosnian, Croatian,Macedonian...)

Leo & Loona is a leading destination for family fun, offering immersive play areas and high-quality dining in a vibrant, child-friendly environment.

As we open our new Dubai location, we are seeking a strong, service-driven leader to support our growing operations.

To support our expansion and ensure top-level service, we're looking for an experienced Assistant General Manager to assist the General Manager with daily operations, team leadership, guest satisfaction, and performance management.

The AGM will lead operations, manage and develop staff, maintain safety and quality standards, control costs, and drive revenue.

This role is hands-on, guest-focused, and strategically important.

**#** Operational Management

Oversee park and café operations

Ensure safety, hygiene, and SOP compliance

Drive process improvements

**#**Team Leadership

Hire, train, certify, and evaluate staff

Foster a collaborative, high-performance culture

Lead coaching and mentorship

**#** Customer Experience

Ensure exceptional guest service

Address feedback and reduce negative reviews

Increase return rates and guest loyalty

**#** Financial Oversight

Monitor and manage revenue, costs (including beverage and food), utilities

Analyze P&L and suggest efficiency measures

Deliver reports and development plans

Maintain accurate documentation, logs, and training records

Ensure safety standards, licenses, legal and mall compliance

Coordinate mall relations, marketing activations, and joint events

95% of revenue plan achieved within 3 months; 100% within 6 months

Certified staff trained in Bitrix24, CRM, menu knowledge, SOP

Beverage and food cost maintained within set limits

Staff turnover, injuries, and audit violations within target

100% compliance in logs, cash handling, and legal documentation

Internal motivation and KPI system implemented successfully

5+ years in HoReCa, entertainment, or hospitality leadership

Strong in operations, cost control, and team development

Proficient in CRM, Bitrix24, POS, and task management tools

Excellent in communication, planning, and analytical thinking

Resilient, ethical, proactive, and passionate about family-oriented service

Lead in a fun, fast-paced, and supportive environment

Be part of an expanding brand in one of top locations

Career growth opportunities with a values-driven team

Send your CV to: **hr@zamania.ae**