General Manager

Company Description

Restaurant Operations

• Take full responsibility for day-to-day restaurant operations and maintain brand standards, SOPs, and service procedures.
• Remain visible and hands-on during service, especially during peak periods.
• Coordinate front-of-house, back-of-house, kitchen, bar, and support teams.
• Maintain cleanliness, presentation, safety, and operational readiness.

Sales, Profitability, and Cost Control

• Own sales and profitability targets and monitor daily, weekly, and monthly performance.
• Control food cost, beverage cost, labor cost, wastage, and operating expenses.
• Review P&L and operational reports and take corrective action.
• Monitor purchasing, inventory, receiving, storage, cash, POS, and stock variances.

Team Leadership and Guest Experience

• Lead, motivate, and develop the full restaurant team in partnership with HR.
• Manage recruitment, onboarding, training, scheduling, staffing, and performance management.
• Ensure consistent guest service and handle escalated complaints and sensitive situations.
• Monitor reviews and feedback and build relationships with regular guests, VIPs, and the local community.

Training and Brand Standards

• Ensure staff understand the menu, promotions, and brand standards.
• Conduct refresher training and team briefings.
• Coordinate with marketing on campaigns, events, and traffic-driving initiatives.

Compliance and Safety

• Ensure compliance with UAE and Dubai food safety, hygiene, licensing, and operational requirements.
• Maintain HACCP and internal safety standards and ensure incidents are properly reported and managed.

Qualifications

• At least 5 years of restaurant or F&B management experience, preferably in high-volume casual dining.
• Previous Restaurant General Manager, Senior Restaurant Manager, or equivalent experience.
• Proven experience managing a sizeable team and strong understanding of P&L, costs, and profitability.
• Strong front-of-house and back-of-house knowledge, with experience using POS, inventory, and reporting systems.
• Excellent English communication, leadership, and conflict-resolution skills.
• Ability to work evenings, weekends, and public holidays.
• Dubai or UAE restaurant experience is strongly preferred.
• Franchise brand or international restaurant concept experience is a major advantage.