General Manager - Delta Hotels City Center Doha
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Key skills for this role
About the Role
Delta Hotels City Center Doha seeks a General Manager to lead all hotel operations, drive financial performance, and ensure guest satisfaction. The ideal candidate has 1-3 years of GM experience or senior hotel leadership background, with strong operational acumen and a guest-centric mindset.
Key Skills for This Role
Responsibilities
- Lead all day to day hotel operations across Rooms Division, Food & Beverage, and support departments
- Drive revenue growth and profitability through effective cost controls and revenue management strategies
- Analyze financial reports, budgets, and forecasts to identify opportunities and address performance gaps
- Champion a guest centric culture focused on service excellence and memorable experiences
- Build, lead, and inspire a high performing leadership team
- Ensure strict adherence to Marriott International and Delta Hotels brand standards
- Collaborate with Sales & Marketing to position the hotel competitively within the Doha market
Requirements
- Bachelor’s Degree in Hospitality Management, Business Administration, or related field
- 1–3 years’ experience as a General Manager or in a senior hotel leadership role
- Strong operational background (Rooms Division, F&B, or similar)
- Experience within Marriott or an international hotel brand preferred
- Proven track record in driving operational excellence and guest satisfaction
Full Job Posting
Position Summary
- The General Manager is responsible for the overall leadership, operational performance, and financial success of Delta City Center Doha.
- This role is ideally suited to a General Manager (1–3 years of GM experience) with a strong foundation in hotel operations.
- The GM will drive service excellence, operational efficiency, and guest satisfaction, while developing a high performing team aligned with Marriott brand standards.
Key Responsibilities
- Lead all day to day hotel operations across Rooms Division, Food & Beverage, and support departments.
- Leverage strong operational expertise to ensure seamless service delivery and consistent execution of brand standards.
- Maintain high visibility within the hotel, engaging with guests and associates to drive service excellence.
- Ensure property condition standards are maintained through proactive maintenance and housekeeping oversight.
- Drive revenue growth and profitability through effective cost controls and revenue management strategies.
- Analyze financial reports, budgets, and forecasts to identify opportunities and address performance gaps.
- Ensure achievement of GOP, RevPAR, and other key financial metrics.
- Champion a guest centric culture focused on service excellence and memorable experiences.
- Monitor guest feedback platforms (e.g., GSS, online reviews) and implement improvement actions.
- Ensure prompt and effective resolution of guest concerns.
- Build, lead, and inspire a high performing leadership team.
- Recruit, develop, and retain talent with a focus on succession planning.
Qualifications & Experience
- Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
- 1–3 years’ experience as a General Manager or in a senior hotel leadership role ready for first or early GM assignment.
- Strong operational background (Rooms Division, F&B, or similar).
- Experience within Marriott or an international hotel brand is preferred.
- Proven track record in driving operational excellence and guest satisfaction.
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