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Assistant Event Manager

Delta Hotels and Resorts
Riyadh, KSA
Mid
Onsite
2 weeks ago
Event ManagementFood and Beverage ManagementInventory ManagementCustomer ServiceStaff TrainingBudget Management
Free

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Key skills for this role

Event ManagementFood and Beverage ManagementInventory Management
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Job Summary

  • Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards.

Candidate Profile

  • High school diploma or GED
  • 2 years experience in the event management, food and beverage, or related professional area.

Core Work Activities

  • Manages departmental inventories and assets including par levels and maintenance of equipment.
  • Conducts monthly department meetings with the Banquet captains and employees.
  • Maintains attendance log for banquet employees.
  • Maintains and enforces established sanitation levels.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
  • Orders supplies for the department.
  • Uses banquet beverage records to guide banquet beverage supervisor in controlling liquor costs.
  • Understands the impact Banquet operations has on the overall success of an event.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Leading Banquet Teams

  • Attends and participates in all pertinent meetings.
  • Leads shifts and actively participates in the servicing of events.
  • Applies and broadens knowledge of food and wine pairings and overall event presentation.

Providing and Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings.
  • Reviews quarterly Meeting Planner Survey and participates in corrective action.

Conducting Human Resources Activities

  • Interviews and hires Banquet captains and employees with appropriate skills.
  • Supports a departmental orientation program for employees.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback.
  • Reviews comment cards and guest satisfaction results with employees.
  • Participates in the development and implementation of corrective action plans.
  • Communicates and executes departmental and property emergency procedures.

About Delta Hotels

  • Delta Hotels provide a seamless travel experience designed for the modern frequent traveler.
  • Delta Hotels by Marriott is rapidly expanding across markets worldwide.

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